1 Name of Regulation
2 Commencement
3 Definitions
4 Object of this Regulation: section 83 (3)
5 (Repealed)
6 Notes
7 Establishment of customer councils
8 Constitution of customer councils
9 Procedure of customer councils
10 Function of customer councils
Division 1 Obligation to prepare and comply with customer service code
11 Procedure for preparing customer service code
12 Adoption of national customer service code
13 Implementation of customer service code
14 Availability of customer service code
15 Time limit for compliance
Division 2 Matters for which customer service code must provide
16 Standard form contracts
17 Standards of service
18 Form and content of bills
19 Charges and meters
20 Debt collection procedures
21 Dispute resolution procedures
22 Other matters may be included
23 Guidelines for customer service codes