Casino Control Regulation 2001
Historical version for 12 December 2008 to 31 May 2009 (accessed 21 May 2013 at 21:23) Repealed version
Part 4Division 2

Division 2 Player information

24   Display of information concerning chances of winning prizes on gaming machines

(1)  A casino operator must display, in accordance with this clause, notices providing information about the chances of winning a major prize from the use or operation of any gaming machine in the casino.

Maximum penalty: 50 penalty units.

(2)  The information contained in the notices must be in the following form:

Your chance of winning the maximum prize on a gaming machine is generally no better than one in a million.

(3)  The notices must be:
(a)  displayed in each part of the casino where gaming machines are located in such manner and in such a place that it would be reasonable to expect that a person entering the part of the casino in which the notices are displayed would be alerted to their contents, and
(b)  displayed on each gaming machine kept in the casino or displayed by means of a permanently visible light emitting display that forms part of each such machine.
(3A)  Any such notice that is required to be displayed as referred to in subclause (3) (b) must be positioned so as to enable a person to clearly see the notice while playing the gaming machine.
(4)  The matter contained in a notice must be:
(a)  in the case of a notice displayed as referred to in subclause (3) (a)—in letters of not less than one centimetre in height, and
(b)  in the case of a notice displayed as referred to in subclause (3) (b)—in letters of not less than 0.4 centimetres in height.

25   Approval of English and other community language player information brochures

(1)  In this clause:

player information means the following:

(a)  information concerning the use and operation of gaming machines, or the conduct and playing of other games, or both,
(b)  information concerning the chances of winning prizes from the playing of gaming machines, or other games, or both,
(c)  the G-line (NSW) help line phone number operated under contractual arrangements made by the Department of Gaming and Racing.

Note. Game is defined in section 3 (1) of the Act as a game of chance or a game that is partly a game of chance and partly a game requiring skill.
(2)  The Minister may approve one or more pamphlets or brochures containing player information in the English language (a player information brochure).
(3)  The Minister may approve one or more pamphlets or brochures containing advice in the Arabic, Croatian, Chinese, Greek, Italian, Korean, Macedonian, Maltese, Serbian, Spanish, Turkish and Vietnamese languages that:
(a)  indicates the substance of the player information contained in a player information brochure, and
(b)  advises that the information will be supplied by the casino operator in the relevant language on request by a patron of the casino.
(4)  A pamphlet or brochure approved under subclause (3) may be combined with the player information brochure to which it relates.
(5)  The Minister may approve one or more pamphlets or brochures (a community language player information brochure) containing player information in the Arabic, Croatian, Chinese, Greek, Italian, Korean, Macedonian, Maltese, Serbian, Spanish, Turkish and Vietnamese languages.
(6)  The Minister may vary or withdraw any approval given under this clause.

26   Provision of player information brochures

(1)  A casino operator must make copies of a player information brochure approved by the Minister under clause 25 (2) available to patrons of the casino in accordance with this clause.

Maximum penalty: 50 penalty units.

(2)  Player information brochures must:
(a)  if the brochures contain information relating to gaming machines—be made available in each part of the casino in which gaming machines are located, and
(b)  if the brochures contain information relating to other games—be made available in each part of the casino in which those games are conducted.
(3)  The brochures must be displayed in such a manner and in such a place that it would be reasonable to expect that a person entering the part of the casino in which the brochures are required to be available would be alerted to their presence.

27   Provision of player information brochures in community languages

(1)  A patron of a casino may request the casino operator to supply to the patron a community language player information brochure approved under clause 25 (5) in one of the languages specified in that subclause.
(2)  A casino operator must supply a brochure in accordance with a request made under subclause (1) as soon as practicable after being requested to do so.

Maximum penalty (subclause (2)): 50 penalty units.

28   Dangers of gambling—notice to be displayed on gaming machines

(1)  In this clause:

gambling warning notice means a notice containing one or more of the statements listed in subclause (5).

problem gambling notice means a notice in a form set out in subclause (6).

(2)  A casino operator must display in accordance with this clause:
(a)  a gambling warning notice, and
(b)  a problem gambling notice.

Maximum penalty: 50 penalty units.

(3)  The gambling warning notice and problem gambling notice must be displayed on each gaming machine kept in the casino.
(3A)  Each such notice must be positioned so as to enable a person to clearly see the notice while playing the gaming machine.
(4)  The wording required to appear in a gambling warning notice may appear (as a separate and distinct statement) in a problem gambling notice or with any other notice displayed on a gaming machine, provided that the requirements of this clause in relation to the gambling warning notice and the problem gambling notice are otherwise complied with.
(5)  The statements referred to in the definition of gambling warning notice in subclause (1) are as follows:

DON’T LET GAMBLING TAKE CONTROL OF YOUR LIFE

GAMBLING CAN BECOME ADDICTIVE

EXCESSIVE GAMBLING CAN RUIN LIVES

EXCESSIVE GAMBLING CAN DESTROY FAMILIES AND FRIENDSHIPS

EXCESSIVE GAMBLING CAN LEAD TO THE LOSS OF YOUR HOME OR OTHER ASSETS

EXCESSIVE GAMBLING CAN AFFECT YOUR HEALTH

(6)  The notice referred to in the definition of problem gambling notice must be in the following form:

Is gambling a problem for you?

CALL G-line (NSW)

counselling service

1800 633 635

(7)  The matter contained in a problem gambling notice must be in letters and figures of not less than 0.2 centimetres in height.
(8)  The matter contained in a gambling warning notice must be in capital letters of not less than 0.4 centimetres in height.
(9)  The notices may be attached to a gaming machine or may consist of a permanently visible light emitting display that forms part of the machine.
(10)  This clause commences on 1 November 2001.

29   Counselling signage—notice to be displayed

(1)  A casino operator must display a notice in the following form in the vicinity of any entrance to the casino made available to any patron in accordance with this clause:

IS GAMBLING A PROBLEM FOR YOU?

Are you in control of your gambling?

Do you gamble more than you can afford?

Do you borrow money to gamble?

Do you gamble to win back losses?

Does your gambling affect your family and friends?

FOR INFORMATION, COUNSELLING AND REFERRAL

CALL G-line (NSW)

24 hours a day, 365 days a year

1800 633 635

Maximum penalty: 50 penalty units.

(2)  The notice must be at least 42 centimetres by 29.5 centimetres in size, and the matter contained in the notice must be in letters and figures of not less than 0.6 centimetres in height.
(3)  The notice must be displayed in such a manner and in such a place that it would be reasonable to expect that a person using any entrance to the casino made available to any patron would be alerted to its contents.

30   Signage to be displayed on ATMs and cash-back terminals

(1)  A casino operator must display in accordance with this clause a notice in the following form on, or in the immediate vicinity of, each automatic teller machine (ATM) or cash-back terminal installed in the casino environs:

Is gambling a problem for you?

CALL G-line (NSW)

counselling service

1800 633 635

Maximum penalty: 50 penalty units.

(1AA)  If the notice is displayed on an ATM or cash-back terminal, it must be positioned so as to enable a person to clearly see the notice while using the ATM or cash-back terminal.
(1A)  In the case of a cash-back terminal, the notice must also contain the following:

Your player activity statement is available from the casino operator

(2)  The matter contained in the notice must be in letters and figures of not less than 0.2 centimetres in height.
(3)  The notice may be attached to an automatic teller machine or cash-back terminal or may consist of a permanently visible light emitting display that forms part of the machine or cash-back terminal.
(4)  In this clause:

cash-back terminal means a customer-operated payment machine that enables gaming machine players to cash in their credits or winnings.

31   Display of clocks

A casino operator must ensure:
(a)  that a clock in good working order and that is set to, or within 10 minutes of, the correct time is kept in each part of the casino where gaming machines are located, and
(b)  that the time shown on that clock can be readily viewed by any person operating a gaming machine in that part of the casino.

Maximum penalty: 50 penalty units.

32   Payment of prize money by cheque

(1)  If the total prize money payable to a person exceeds $1,000, the casino operator must:
(a)  notify the person, verbally or by the use of signs or other similar means, that the person may request the total prize money (or part of it) be paid by means of crossed cheque, and
(b)  if the person makes any such request, pay the amount requested by means of a crossed cheque payable to the person.

Maximum penalty: 50 penalty units.

(2)  In this clause:

crossed cheque means a cheque crossed as referred to in section 53 of the Cheques Act 1986 of the Commonwealth as in force on the commencement of this clause.

total prize money means the total amount of money payable to a person as a result of:

(a)  the person winning money on a gaming machine or winning a non-monetary prize that the person has, pursuant to section 66 (4) of the Act, chosen to be paid in money, or
(b)  the person accumulating credits on a gaming machine,
      or both, on a single occasion.

(3)  This clause commences on 1 March 2002.

32A   (Repealed)

32AA   Requirement to keep copy of player activity statement

A casino operator must keep a copy of any player activity statement that the casino operator is required by the Authority to make available.

Maximum penalty: 50 penalty units.

32B   (Repealed)

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