24   General procedure

(1)  Subject to this Act, the Commissioner:

(a)  may determine the procedures to be followed in exercising functions under this Act, including the procedures to be followed at an inquiry (if one is to be held), and

(b)  is to act as quickly as is practicable in the circumstances, and

(c)  is to act in an informal manner (including avoiding conducting formal hearings) as far as possible, and

(d)  is not bound by the rules of evidence and may inform himself or herself on any matter in any way that he or she considers to be just, and

(e)  is to act according to the substantial merits of the case without undue regard to technicalities.

(2)  The Commissioner may form views on and decide any matter on the information before the Commissioner, without being required to seek the giving of evidence.