69   Residents to be given access to information about them

(1)  The operator of a retirement village:

(a)  must, on request at any reasonable time, give a resident access to any information about the resident that is held by the operator, and

(b)  must give the resident a copy of that information if the resident requests it, and

(c)  if the resident satisfies the operator that any of the information is incorrect—must correct the information, on request, in accordance with the resident’s instructions.

Note. Section 197 prohibits an operator of a retirement village from charging the resident for giving access to the information or providing a copy of it.

(2)  If the operator fails to comply with a request made under this section, the resident concerned may apply to the Tribunal for (and the Tribunal may make) an order directing the operator to comply.