190   Director-General may take or defend proceedings

(1)  The Director-General may take or defend proceedings before a judicial body on behalf of a resident of a retirement village if:

(a)  the resident has made a complaint to the Director-General, and

(b)  after investigating the complaint, the Director-General:

(i)  is satisfied that the resident may have a right to take or defend the proceedings, and

(ii)  is of the opinion that it is in the public interest that the Director-General should take or defend those proceedings, and

(c)  the resident consents to the Director-General’s taking the proceedings.

(2)  The Director-General must take or defend proceedings before a judicial body on behalf of a resident of a retirement village if:

(a)  the Minister directs the Director-General to do so, and

(b)  the resident consents to the Director-General’s taking the proceedings.