41   How complaints are dealt with

(1)  When a complaint is referred to the Committee, the Committee is to investigate the complaint and may in any particular case encourage the complainant and the physiotherapist against whom the complaint is made to settle the complaint by consent.

(2)  The Committee may obtain such physiotherapy, medical, legal, financial or other advice as it thinks necessary or desirable to enable it to exercise its functions.

(3)  The Committee may not determine a complaint referred to it except by settlement by consent.

(4)  The Committee is to make a report to the Board on a complaint referred to it whether or not it is able to effect settlement of the complaint by consent.