144   Investigation of complaints

(1)  Complaints that under this Division the Commissioner is authorised or required to investigate are to be investigated in accordance with this Division.

(2)  The powers of the Commissioner to cause a complaint to be investigated include the power to cause any action to be taken to resolve the complaint in the manner that the Commissioner thinks fit, subject to this Act or any other law.

(3)  Without limiting subsection (2), a person conducting an investigation may attempt to resolve a complaint by means of alternative dispute management procedures.