10   Functions of Victims Services

(1)  Victims Services has the following functions:

(a)  to provide information to victims of crime about support services and compensation for victims of crime, and to assist victims of crime in the exercise of their rights,

(b)  to co-ordinate the delivery of support services for victims of crime and to encourage the effective and efficient delivery of those services,

(c)  to promote and oversee the implementation of the Charter of Victims Rights, including by publishing codes, guidelines and other practical guidance on the implementation of the Charter,

(d)  to receive complaints from victims of crime about alleged breaches of the Charter of Victims Rights and to use its best endeavours to resolve the complaints.

(2)  In this section, victim of crime includes a member of the immediate family of a missing person.