Division 9 Complaints resolution

58B   Objects of Commission under this Division

The objects of the Commission under this Division are as follows:

(a)  to provide an alternate and neutral means of resolving complaints that is independent of the investigative processes of the Commission,

(b)  to facilitate the resolution of complaints, including determining the most appropriate means of resolution having regard to the nature of the complaint and the expectations of the parties to the complaint,

(c)  to provide information to health service providers and members of the public on the complaints resolution functions of the Commission under this Part.

58C   Function of Commission under this Division

The Commission, when dealing with a complaint under this Division, is to take appropriate measures to assist in the resolution of the complaint, including (but not limited to) any of the following measures:

(a)  providing information to the parties to the complaint,

(b)  undertaking discussions concerning the complaint with the parties to the complaint,

(c)  facilitating the direct resolution of the complaint between the parties to the complaint.

58D   Participation in complaints resolution process to be voluntary

Participation in the complaints resolution process under this Division by the parties to a complaint is voluntary.