Health Care Complaints Act 1993 No 105
Current version for 4 July 2014 to date (accessed 2 February 2015 at 00:14)

9   How is a complaint made?

(1)  A complaint is made by lodging the complaint in writing with the Commission.
(2)  The complaint is to include particulars of the allegations on which it is founded.
(3)  It is the duty of staff of the Commission to help a person to make a complaint if the person requests assistance to do so.
Note. This section does not prevent a person who wishes to make a complaint from first talking to the Commission about it. However, a complaint cannot be acted on until it is put in writing.

It is an offence under section 99 to furnish information to the Commission for the purposes of this Act that is false or misleading in a material particular and under section 35 to furnish such information to the Commissioner or staff of the Commission.

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