(1) A complaint may be made by any person including, in particular, the following:• the client concerned• a parent or guardian of the client concerned• a person chosen by the client concerned as his or her representative (including an Australian legal practitioner) for the purpose of making the complaint• a health service provider• a member of Parliament• the Director-General• the Minister.(2) The Commissioner may make a complaint under this Act, but only if it appears to the Commissioner that the matter that is the subject of the complaint:(a) raises a significant issue of public health or safety, or(b) raises a significant question regarding a health service that affects, or is likely to affect, the clinical management or care of an individual client, or(c) if substantiated, would:(i) provide grounds for disciplinary action against a health practitioner, or(ii) be found to involve gross negligence on the part of a health practitioner, or(iii) result in the health practitioner being found guilty of an offence under Division 1 or 3 of Part 7 of the Public Health Act 2010.(3) The provisions of this Part apply to the making of a complaint by the Commissioner, subject to any modifications prescribed by the regulations.
Health Care Complaints Act 1993 No 105